Delivery & Shipping
Standard UK Mainland Delivery
If your order weighs under 2 kg it's sent by Royal Mail or another courier of our choosing.
If your order weighs over 2 kg it's sent by Parcel Force Worldwide or another courier of our choosing.
We dispatch orders Monday-Friday excluding UK Bank Holidays. Your order will normally be delivered within 3-5 working days from the date you ordered (except between 1st December & 2nd January where deliveries may take fractionally longer due to volume received). Orders sent through Parcel Force are delivered Monday to Friday only (excluding Bank Holidays).
All orders sent by Royal Mail are delivered with your normal daily post. If they cannot deliver your parcel they will leave a card notifying you and return the parcel to your local sorting office. You can then either collect from the sorting office or contact them directly to arrange re-delivery – full details of these options are on the card that’s left.
Courier orders are delivered Monday-Friday between 8am and 6pm. It's not possible to specify a time for delivery. If you or the recipient is out and unable to accept the package the courier will often leave a card advising you where they have left your package or how to arrange re-delivery. If you have been given a tracking number, please refer to http://www.parcelforce.com/receiving-parcel for further options.
If you have provided delivery instructions such as a nominated neighbour who can receive the package if you are out or you have advised a safe place for the courier to deliver, we (Chilli of the Valley) are not responsible for any deliveries if they go missing after being delivered to your nominated persons or place. Please note that we can not always leave this instruction for the courier.
Any failed delivery as a result of incorrect, incomplete or unclear address information provided by the customer, or as a result of the recipient not being at the address to sign for the package is not covered in the cost of delivery & additional re-delivery or restocking charges may be applied. All items carry our return address.
Occasionally, we may deem it appropriate to use an alternative courier which will be in the form of an established, recognised & reputable company.
UK MAINLAND CHARGES
2nd Class Royal Mail delivery
Up to £25.00 of sales (4-6 items avg, or 2Kg) - £3.49
Over £25.00 (6 items avg and over) - £6.99
Standard 1st Class Royal Mail delivery
Up to £25.00 in value (4-6 items avg, or 2Kg) - £4.19
Over £25.00 (6 items avg and over) - £7.99
Signed for tracked courier service is £8.00
Up to £30.00 of sales (4-6 items avg, or 2Kg) - £3.49 charged at same rate as 2nd Class Royal Mail Delivery
Over £30.00 - Free Shipping
Local collection or Drop off is free, but please do contact us before placing an order to make arrangements first
INTERNATIONAL DELIVERY CHARGES
We favour a courier called Parcel Force for most of our European and international deliveries. We recommend their service as they are reliable, quick, well priced and packages are trackable. International Signed deliveries are usually cheaper but not always trackable.
Prices for non-UK deliveries vary by country and by weight. We therefore ask that customers enquire with details of products required and delivery address so that we may find the most cost efficient delivery option available to you. We've updated our website to indicate average shipping costs for many countries and regions, but not all. We would always recommend any international customers contact us before purchasing though so that we can investigate shipping costs for specific orders as we may be able to establish a better rate than that listed as default
Please note that non-EU customers are responsible for any custom/tax charges applicable in their country.
Example transit times:
Western Europe (France, Germany, Netherlands etc): 2-3 days
Eastern Europe (Bulgaria, Czech Republic etc): 3-4 days
USA, Canada and South America: 4-5 days
Australia: 4-5 days
South Africa: 3-4 days
All items are subject to availability. We will inform you as soon as possible if goods you have ordered are not available. Out of stock items may still show on this website but with the term 'Out of stock' next to the item.
CANCELLATION, RETURNS AND REFUNDS
Cancellation of an order can only be accepted if sent by email or letter. Cancellation must be received before the goods are despatched. If the goods have been despatched you should follow the 'Returns Policy' detailed in the Terms and Conditions page of this website.
If you are not entirely satisfied with your purchase, please return it unused within 7 working days of receipt & we will refund the price. We will not pay for return postage unless the goods are faulty. We recommend that if items are returned, a certificate of postage is obtained as goods remain your responsibility until received & checked by Chilli of the Valley.
In the unlikely event that goods arrive faulty or damaged, please inform us immediately so that we can replace or repair the item(s) in accordance with your statutory rights. If a signature is requested on delivery and the package is clearly damaged, please reject the package or accept it but sign for it as 'damaged'. In such cases, we can refund the costs of postage.
For more information regarding Returns and Refunds, please see the 'Returns Policy' detailed in the Terms and Conditions page of this website